Fortune Games' Privacy Policy — Your Data, Our Responsibility

Welcome to Fortune Games. This Privacy Policy ("Policy") explains how Fortune Games ("we", "us") collects, uses, stores, and protects your personal information.

This Privacy Policy applies to our website fortunegames.app, mobile app, and all related services. By using our platform, you agree to this policy.

This Policy is built in compliance with applicable data protection laws in Bangladesh and international best practices. Fortune Games believes transparency is the foundation of trust — so we keep everything clear and straightforward.

Fortune Games only collects the information needed to provide you with our services and keep the platform secure. We never collect unnecessary or irrelevant data.

Fortune Games collects information through three main methods. In each case, you will know exactly what data is being collected.

Directly from you:

• Information provided when filling out the registration form.
• Documents submitted for KYC verification.
• Information shared with our support team via chat or email.
• Payment details provided during deposits or withdrawals.

Automatically:

• Through cookies and tracking technologies while browsing our website or app.
• Information automatically sent from your device (IP address, browser type).
• Gaming and betting activity logs.

Through third parties (limited):

• Transaction confirmation data from payment gateways.
• KYC information from licensed identity verification service providers.
• Risk assessment data from fraud prevention services.

Fortune Games uses your information only for specific, defined purposes. We never use your data for anything beyond what is necessary.

• Service Delivery: To manage your account, process deposits and withdrawals, and ensure uninterrupted gaming services.
• Identity Verification: To verify the age and identity of registering users (KYC process).
• Security: To prevent fraud, money laundering, and other illegal activities.
• Contact: To send important updates, account notifications, and provide customer support.
• Service Improvement: To analyze usage data and improve your experience on the platform.
• Responsible Gaming: To monitor your gaming habits and identify any signs of problematic behavior.
• Legal Obligations: To retain and provide information in accordance with regulatory requirements.

Fortune Games does not sell your personal data to third parties. However, limited information may need to be shared in specific circumstances.

When Your Information May Be Shared:

• Payment Processors: To confirm transactions with Mobile Pay, Nagad, Rocket, or your bank.
• Identity Verification Services: With licensed agencies to complete the KYC process.
• Legal Obligations: Under a court order or government directive.
• Fraud Prevention: With authorities in investigations related to money laundering or cybercrime.

Outside of the limited cases above, Fortune Games does not share your data with anyone. Our service provider partners are also contractually bound to comply with our Privacy Policy.

Fortune Games uses cookies on its website. Cookies are small data files stored in your browser that help improve your browsing experience.

Cookies We Use:

• Essential Cookies: Essential for login sessions and platform security. Disabling these cookies will prevent the site from functioning properly.
• Functional Cookies: Helps remember your preferences, such as language and theme.
• Analytics Cookies: To understand which parts of the site are most visited. No personal data is included.
• Security Cookies: To detect fraud and unauthorized access.

You can manage cookies through your browser settings. However, disabling essential cookies may limit certain features on Fortune Games.

Fortune Games does not retain your data longer than necessary. Retention periods vary depending on the type of information.

Once the retention period ends, data is securely deleted or anonymized. Certain data may be retained for longer periods where required by law.

Under Fortune Games' Privacy Policy, you have several important rights. To exercise any of these rights, please contact our support team.

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data, subject to certain conditions being met.
• Right to Restrict Processing: You may request that the use of your data be restricted in certain circumstances.
• Right to Object: You may opt out of your data being used for marketing purposes.
• Data Portability: You may request a copy of your data in a portable format.

Fortune Games is strictly for users aged 18 and above. We never knowingly collect or store data from minors.

If a minor accidentally creates an account and we identify it, the account will be closed immediately and all associated data will be deleted.

If you suspect that a minor has created an account using your identity, or that a minor is accessing Fortune Games, please notify us immediately.

Fortune Games uses industry-leading technology and practices to protect your data. Our security measures are reviewed and updated on a regular basis.

• SSL/TLS Encryption: All data transmissions are protected with 256-bit encryption.
• Two-Factor Authentication (2FA): An added layer of protection for your account.
• Secure Servers: Data is stored in internationally secured data centers.
• Regular Audits: Third-party security experts conduct regular audits of our systems.
• Access Control: Only authorized personnel have access to specific data.
• Incident Management: In the event of a security breach, affected users will be notified within 72 hours.

Fortune Games may update this Privacy Policy from time to time, due to changes in law, technology, or improvements to our services.

If there are significant changes, we will:

• We will update the "Last Updated" date at the top of the page.
• We'll send a notification to your registered email.
• We will send you push notifications via the app.

Continued use of Fortune Games after any changes takes effect means you have accepted the updated policy. We recommend reviewing this page regularly to stay informed.

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch. We're always here to help.

• Email: support@fortunegames.app
• Live Chat: Chat button at the bottom right of the website or app
• Time: 24 hours a day, 7 days a week

Upon receiving a privacy-related complaint, we will provide an initial response within 7 business days and work toward a resolution within 30 days.