Fortune Games' Terms & Conditions — Fully in Bengali

By accessing the Fortune Games (hereinafter referred to as "we", "us", or "the platform") website, mobile app, or any related services, you are deemed to have fully read, understood, and agreed to these Terms & Conditions.

These Terms & Conditions constitute a legally binding agreement between Fortune Games and every user of the platform. If you do not agree with any part of these terms, please refrain from using our platform.

These Terms & Conditions are available in both Bengali and English. In the event of any dispute, the English version shall prevail. However, for the convenience of Bengali-speaking users, we have published the full terms in Bengali as well.

To use Fortune Games, you must create a personal account. You are required to provide accurate and complete information at the time of registration. Providing false information may result in account termination and forfeiture of any funds held.

Important Account Rules:

• Each person may register only one account — multiple accounts per individual are strictly prohibited.
• Account details (email, phone number, date of birth) must be accurate.
• Your login credentials (username and password) must be kept strictly confidential.
• Your account must not be shared with or used by any third party.
• Use a strong password to keep your account secure.
• If you notice any suspicious activity, report it to support immediately.

Fortune Games is not responsible for any unauthorized access or activity on your account. If you share your login credentials with anyone, you will be solely liable for any resulting losses.

Fortune games is strictly for individuals aged 18 and above. Account registration by minors is not permitted under any circumstances. You must confirm you are 18 or older at the time of registration.

We require KYC (Know Your Customer) verification for withdrawals or transactions above a certain amount. The following documents may be required:

• A scanned copy of your National ID (NID) or passport.
• A recent selfie holding your ID document.
• Mobile banking account verification details.

Withdrawals may be delayed if KYC verification is not completed. fortune games reserves the right to request additional information at any time and may suspend an account if satisfactory documentation is not provided.

Fortune Games supports transactions in Bangladeshi Taka (BDT). You can deposit and withdraw via Mobile Pay, Nagad, Rocket, and bank transfer. All transactions are secure and encrypted.

Deposit Rules:

• The minimum deposit amount is ৳100 BDT.
• Deposits are usually credited to your account instantly.
• Only use payment methods registered in your own name — third-party payments are not permitted.
• If a deposit is delayed due to a technical issue, please contact our support team.

Withdrawal Rules:

• Minimum withdrawal amount is ৳500.
• Withdrawals are typically processed within 1–4 hours of submitting a request.
• Bank transfers may take 1–2 business days.
• Completing KYC verification helps speed up your withdrawals.
• Wagering requirements must be met before withdrawing from your bonus balance.

Fortune Games regularly offers a variety of bonuses and promotional offers — including welcome bonuses, deposit match bonuses, cashback, free spins, and more. Each offer is subject to its own specific terms.

General Bonus Terms:

• Each bonus has its own wagering requirement, typically ranging from 15x to 30x.
• Wagering must be completed within a specified period after receiving the bonus (typically 7–30 days).
• A bonus offer applies once per account unless otherwise stated.
• Bonus balance may not be valid for all games — eligible games will be listed in the respective offer.
• Fortune games reserves the right to cancel any bonus if abuse is suspected.
• Any attempt to claim bonuses using multiple accounts or a VPN will result in all associated accounts being closed.

Fortune Games reserves the right to modify, suspend, or cancel any bonus offer at any time. Where changes affect an ongoing bonus, users will be notified in advance.

Fortune Games offers a wide range of games including Sports Betting, Live Casino, slots, and crash games. While each game has its own rules, certain general rules apply across all games.

• Once a bet is confirmed, it cannot be cancelled unless a technical error is proven.
• If a game is left incomplete due to a technical issue, Fortune Games will settle the wager at its own discretion.
• If a match is cancelled or suspended in Sports Betting, the stake for that wager will be refunded.
• Any disputes regarding game outcomes must be raised with support within 24 hours.
• Using AI, bots, or any automated software to play games is strictly prohibited.

All games on fortune games are sourced from internationally licensed providers and powered by RNG (Random Number Generator) technology. No one can predetermine the outcome of any game.

The following activities are strictly prohibited on Fortune Games. Violating these rules will result in account closure and may lead to legal action:

• Creating multiple accounts under the same identity.
• Registering using another person's identity or information.
• Attempting to manipulate the bonus system (bonus abuse).
• Using the platform for money laundering purposes.
• Playing games using bots, automated software, or artificial intelligence.
• Attempting to attack or hack the platform's security systems.
• Harassing or intimidating other members or staff.
• Accessing the platform from a restricted region using a VPN.

Fortune Games reserves the right to suspend or permanently close any account in the following circumstances:

• If evidence of a terms and conditions violation is found.
• If fraud, scamming, or money laundering is suspected.
• If KYC verification fails or evidence of false information is found.
• As required by a court order or regulatory authority.
• At the user's own request.

You may close your account at any time. Before doing so, please withdraw any remaining balance (subject to wagering requirements being met). To close your account, contact our support team.

Fortune Games is firmly committed to responsible gaming. Gaming is entertainment — our goal is to ensure it never becomes a problem in anyone's life.

We offer our users the following benefits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Set a limit on how much you're willing to lose within a given period.
• Session Time Limit: Set a time limit on how long you play in a single session.
• Self-Exclusion: Temporarily close your account for a set period.
• Reality Check: You'll receive regular reminders about how long you've been playing.

Fortune games takes user privacy seriously. We follow international data protection standards and will never sell your personal information to third parties.

For details on the information we collect, please see our Privacy Policy page. By using the platform, you are also considered to have agreed to our Privacy Policy.

• Your information is protected with SSL encryption.
• Payment details are not stored on our servers.
• You can view or request deletion of your stored data at any time.

Fortune games is not liable for any financial losses incurred while playing on the platform. Gaming carries risk — you participate entirely at your own responsibility.

Fortune Games' liability is limited in cases of loss arising from technical errors, internet outages, or unforeseen circumstances. That said, we always strive to reach a fair resolution.

Dispute Resolution Process:

• Contact our support team first — most issues get resolved quickly.
• If the issue remains unresolved, please submit a formal written complaint.
• Fortune games will respond in writing within 7 business days.
• If the matter remains unresolved, third-party mediation may be pursued.

Fortune Games reserves the right to update these Terms & Conditions at any time. For significant changes, we will notify you in advance via email or in-app notification.

Continued use of the platform after any changes have been made will be considered acceptance of the updated Terms and Conditions. We recommend reviewing this page regularly.

For any questions or feedback, get in touch with us:

• Email: support@fortunegames.app
• Live Chat: Click the chat button at the bottom right of the website or app
• Time: 24 hours a day, 7 days a week